Perfect-Watches
Contact Us
We provide multi-channel support. Email supports long messages. WhatsApp is the fastest response channel. Website chat links to your order and page context.
Coverage hours are Monday to Friday. 8:30 AM to 5:00 PM China time.
Response Time & Service SLA
Response speed
- General inquiries: reply within 1 hour.
- After-sales requests: solution in 1–3 business days.
Service SLA
- First response time is clearly committed.
- Handling time is set by issue type.
- All communication records are traceable and reviewable.
High priority cases
- Payment issues.
- Order status changes.
- QC review.
- Shipping exceptions.
If you have any question after ordering, you can contact us at any time.
Support covers both pre-sales and after-sales.
Ordering Flow & Service Notes
1
You submit your order information on the website.
2
Customer service provides payment methods.
3
You complete the payment.
4
We enter stock preparation.
5
We perform QC photos or video.
6
You confirm the QC.
7
We arrange shipment.
8
You receive a tracking number.
After you place the order, customer service follows up through the full process.
If you have questions, you can contact us at any time.
We provide both pre-sales and after-sales support.
Contact Information
Quick access to each channel. Choose the fastest option when needed.
| Channel | Best for | How to reach |
|---|---|---|
| Long messages, after-sales records | [email protected] | |
| Fastest response | +86 1XXXXXXXXXX | |
| Website Chat | Order & page context | Use the chat widget on the website |
Tip: If you are contacting us about an existing order, include your order number and your shipping country.