Shipping & Delivery Information | Shipping Policy and Delivery Times

Perfect-Watches

Shipping & Delivery Information

All logistics exceptions are judged by carrier official records. We will query and verify records for you. You do not need to provide screenshots or proof.

Carrier records only

Route selection by country

Lost rule: 20/25 days

Address rules required

✈Shipping Methods

Express couriers, tax-inclusive lines, postal routes, and special routes.

Route choice follows stability by country and order value.

⏱Time Expectations

Processing includes payment confirmation, stock prep, QC, and outbound time.

Delivery depends on route, customs time, and local conditions.

🛃Customs Handling

Tax-inclusive lines include tax in shipping cost.

Customs failure or seizure supports reshipment or refund options.

📦Package Safety

Multi-layer shock protection and pressure-resistant structure.

High value orders receive reinforcement and privacy handling.

Shipping Methods

Express Couriers

DHL.
FedEx.
UPS.
Fast delivery and higher clearance efficiency.
Suitable for high value orders.

Tax-Inclusive Lines

US dedicated line.
EU dedicated line.
More stable clearance.
Tax is included in shipping cost.
No extra tax payment needed by customer.

Postal Routes

EUB.
Universal Postal routes.
Slower and average stability.
Used for some remote countries or special cases.

Special Routes

Middle East dedicated line.
South America / Brazil difficult clearance routes.
Africa dedicated line.
Routes are designed for different policies.

Route Selection Logic

Select the most stable route by country.
High value orders prioritize express couriers.
Strict customs countries prioritize tax-inclusive lines.

Estimated Delivery Time

Route type

Typical range

Notes

Express

DHL / FedEx: 5–10 business days.

Faster route option.

Express

UPS: 7–12 business days.

Time depends on lane conditions.

Tax-Inclusive

US line: 7–15 business days.

Stable clearance focus.

Tax-Inclusive

EU line: 8–20 business days.

Stable clearance focus.

Remote areas

Add 3–7 days.

Extra delivery time may be needed.

Customs time

Usually 2–5 days.

Peak: 5–10 days. Special check: 7–14 days.

Time Variability Factors

Local customs pressure.
Insufficient air capacity.
Weather and holidays.
Local delivery capacity.

Order Processing Time

Payment confirmation

Usually 0–12 hours.
Cross-border payments may be delayed.

Stock preparation

In-stock orders: 1–2 days.
Not in stock: 2–5 days.
Pre-sale products: 3–7 days.

QC time

Usually 1–3 days.
Complex movements may take longer.
Peak season may add 1–2 days.

Outbound time

Within 24 hours after QC passes.
Weekends and holidays may shift timing.

Special cases

Hot models may queue.
Factory delay affects stock preparation.
Extra accessories or strap changes may add 1–3 days.

Customs & Clearance Policy

Tax-inclusive policy

Dedicated lines are tax-inclusive by default.
No extra duty payment is required from the customer.

Customs process

Arrive by air transport.
Customs declaration.
Clearance review.
Release to local delivery provider.
Time may increase due to holidays or inspections.

Customs failure handling

We will follow up on your behalf.
If unresolved: free reshipment or refund.

Customs seizure handling

You do not need to get involved.
You may choose refund or reshipment.

Special country strategies

Brazil: prioritize tax-number routes.
Middle East: dedicated clearance channels.
Nordic countries: prefer express routes.

Sensitive declaration strategy

Use low-sensitivity category declaration.
Avoid brand sensitive keywords.

Package Safety & Security

Packaging structure

Multi-layer shock protection.
Pressure-resistant shell.
Anti-collision fillers.
Inner anti-scratch layer.

High value orders

Secondary reinforcement.
Upgraded internal buffering.
Enhanced privacy handling.

Anti-loss measures

Signature confirmation in some countries.
GPS delivery record if supported.

Safety label management

No attention-drawing labels.
Privacy declaration.

Lost / Seized Responsibility

Carrier record rule
All logistics exceptions are judged only by carrier official system records. We query and verify records. You do not need to provide screenshots or proof. This rule applies only to logistics exceptions. It does not change product quality proof requirements.

Lost definition

Carrier confirms the package is lost.
20 days without movement starts the plan.
25 days without updates is officially lost.

Seizure definition

Official customs seizure record.
Clearance cannot be completed.

Our responsibility

Free reshipment.
Or full refund option.

Evidence

Carrier feedback is the only basis.
Customers do not need to provide proof.
Clearance failure uses carrier or clearance channel records.

Handling speed

Usually 24–48 hours to provide a solution.
Special countries or non-working days may extend time.

Address & Delivery Rules

Address requirements

Use the official format of the destination country or region.
PO Box is not supported.
A reachable local phone number is required.
Address must include street number, street, city, state, ZIP.

Delivery process

Local courier delivery.
Signature confirmation in some countries.
Safe-place delivery only with customer request or consent.

Wrong address handling

Before shipping: free change.
After shipping: attempt reroute.
If reroute fails: return may occur.
Incomplete address may delay customs or cause return.

Delivery exceptions

No one at door: redelivery.
Address not found: customer contact.
GPS delivery proof may be used.
Long-time no signature may be returned.
Secondary shipping cost is paid by the customer.

Building and community rules

Gated communities may require customer coordination for entry.
No-elevator floors may delay delivery.
Remote areas or islands may add extra delivery time.