Warranty & Quality Assurance Commitment
This page explains warranty coverage, lifetime maintenance, and QC transparency. QC photos and videos are real shots of the actual watch. Shipment happens only after your QC confirmation.
2-year free warranty for functional issues.
Coverage focuses on non-human functional faults.
Maintenance support continues after warranty.
Services are offered with reasonable long-term pricing.
Each watch has independent QC photos.
Video is supported when feasible.
Warranty & Lifetime Maintenance
Warranty coverage
- Mechanical faults.
- Movement issues.
- Non-human functional faults.
Warranty period
- Two-year free warranty.
- Warranty covers functional issues only.
- It does not include cosmetic defects.
Important timing notes
- Cosmetic issues support is limited to 14 days.
- Cosmetic issues do not extend to 30 days.
- Within 30 days, issues refer to functional issues, shipping damage, or wrong model sent.
- After 30 days, functional issues go to the warranty process.
Lifetime maintenance
- Movement maintenance.
- Adjustment.
- Cleaning.
- Oil replacement.
- Reasonable long-term pricing support.
QC Process & Inspection System
Factory initial inspection
Initial inspection is completed at the factory stage.
Warehouse re-inspection
Re-inspection occurs after receiving into stock.
Movement power reserve test
We check movement power reserve performance.
Timekeeping deviation test
We test timekeeping deviation performance.
Appearance inspection
Case shape, dial, indices, and date window are checked.
Strap and clasp structure check
We check strap tightness and clasp structure.
Lume inspection
Lume is checked when applicable.
QC photo and video capture
We capture QC photos and videos for your review.
Ship only after your confirmation
Shipping is arranged only after your QC confirmation.
Interception items
- Obvious index misalignment.
- Uneven lume.
- Obvious case scratches.
- Insufficient power reserve.
- Severe date alignment deviation.
QC focus points
- Movement power reserve.
- Timekeeping deviation.
- Date alignment.
- Index alignment.
- Lume inspection.
- Case defects.
- Hand alignment.
- Case gap details.
- Strap tightness.
- Clasp structure stability.
The goal is stable batches and no obvious defects.
QC Transparency Policy
Real QC content
- Each watch has its own independent photos.
- Video display is supported when feasible.
- No AI, no rendering, no blur filters.
QC photo coverage
- Front.
- Back.
- Clasp.
- Bracelet side.
- Lume when applicable.
QC video coverage
- One-take exterior view.
- Timekeeping and balance wheel operation display.
QC not-pass handling
- Severe index offset: intercept.
- Obvious date alignment issue: intercept.
- Deep case scratches: intercept.
- Abnormal power reserve: intercept.
Customer confirmation
- Shipping happens only after customer confirmation.
- If you have questions, you can request additional photos.
QC does not do
- No fake “perfect QC”.
- No hiding visible issues.
Inspection transparency
- Inspection items are public: appearance, power reserve, date alignment, lume when applicable.
- Process is public: initial check → re-check → QC.
- Not-pass cases are public: obvious alignment issues and abnormal power reserve.
- QC images are the real item and are not rendered or modified.